Frequently Asked Questions

You can always contact Marleen at +62 82146574163 or Tim at +66 897793634 to make an appointment or simply send your questions or a request for a call through Whatsapp or any of our The Reset Bali social media channels.

We are in Umalas (next to Seminyak and Canggu) a beautiful part of Bali in a quiet neighbourhood and only 5 mins away from the beach.

Every client is individual & unique and the programs will reflect this. The foundational Reset program is 14 days. After the first 14 days we provide a tailor made, deepening program for another 14-28 days.

Are there fixed start days of the program or can I start any day?

The program is setup in a way that you can start the program any day at your convenience.

Yes of course, all bedrooms at The Reset Bali provide a comfortable king bed for the individual client. We also provide wifi so you can connect to the internet through your own devices, a sofa, desk and a private en-suite bathroom with complimentary toiletries in every room.

We provide a personalized menu of choice where we will collect your selection for lunch and dinner every morning at breakfast. Bali is a haven for all food and obviously we can also cater for vegetarians, vegans and those who follow a Halal diet. Snacks are also available throughout the day.

We aim to provide a substance free zone. So NO alcohol is allowed on The Reset Bali premises.

Smoking is permitted in the designated smoking area.

It is the most important part of our program. We offer 1-to-1 (3 per week) and group counselling/educational sessions (4 per week), as well as a range of relaxation, recreational and leisure activities. In The Reset Bali we provide a highly personalized and tailored program where you will have a maximum of two (Mental health specialized) therapists (with Marleen being the lead therapist) who will guide you through your journey with us on your mental health. This has proven to be the most effective way of support and gains the best long term results.

A typical weekday incorporates both group and individual therapeutic sessions, including fitness sessions, and a number of other sports to choose from, with enough downtime to enjoy swimming, walk on the beach, kicking back with a book or watch a movie. We run recreational trips out at weekends, supported by our trusted travel support. So you will only get bored if you choose to.

Yes. However we do encourage all clients to disconnect from the outside world as much as possible.

Our Client Managers can talk you through the payment options available. It is our policy that 30% of the program is paid for prior to admission, with flexibility to move dates if something unexpected happens. The balance can be paid before or on arrival at the Reset Bali.

The program fee covers every aspect of your program; counselling, accommodation, all meals (breakfast, lunch and dinner), snacks, all activities, 3 different sports from our options list and outings, VIP airport service and private transfer to the Reset.

The only things we do not cover are the costs of your flights, spending money, your travel insurance and your visa… although our team are on-hand to assist you. We don’t cover any medical care.

Bali can be busy and the most efficient way to get around is by motorbike, which we can arrange for you. If you don’t feel comfortable driving a motorbike we can arrange for you to either be driven around on motorbike or by car. The airport transfers and weekend trips are by car.

Download full FAQ